Technology
Buenos Aires Adopts AI Rules to Accelerate Government Services Citywide
The city adopts three guiding principles for responsible artificial intelligence use, aiming to cut bureaucracy while protecting residents.
How we reported this
Buenos Aires has formally adopted three principles for artificial intelligence in city operations, a step that places traceable systems at the center of efforts to deliver faster public services.
The move aligns with Argentina’s broader National AI Plan, which sits under the Innovative Argentina 2030 Plan and the 2030 Digital Agenda. Officials want the technology to support sustainable development goals without losing sight of ethics and data protection rules.
Three principles adopted by the city
The first principle calls for AI that makes the state more agile, efficient and modern so it can meet growth and development targets. The second requires solutions that address residents’ needs through improved services while promoting AI-based tools across the country. The third focuses on raising state productivity with traceable, transparent systems and standardised purchasing processes.
Buenos Aires already accounts for nearly 85 per cent of Argentina’s tech hub activity, giving the capital a ready base of firms and talent to support these changes. The Attorney General’s Office is leading the first wave, shifting toward a digital bureaucracy that will use AI to simplify and speed up tasks in every public office.
Next steps for residents and businesses
City leaders expect the systems to appear first in routine administrative work, then expand to areas such as travel-related services. The U4SSC case study notes that all new tools must follow clear logic and documented processes so residents can understand how decisions are reached.
Stakeholders listed in the report, including representatives from UN agencies and regional bodies, reviewed the principles to ensure they fit the 2030 Agenda for Sustainable Development. Local technology firms can now align their offerings with these standards when bidding on city contracts.
Residents who interact with city offices can watch for pilot projects that test the new systems in the coming months. The full U4SSC publication is available at https://www.itu.int/dms_pub/itu-t/opb/tut/T-TUT-SMARTCITY-2023-14-PDF-E.pdf.